Wayne Williams, senior technical support specialist, was awarded the Desktop Analyst of the Year Award by HDI, a professional association and certification body for technical service and support professionals. Tom Dixon, IT Services support center manager, nominated Williams for the HDI Analyst of the Year Award and Williams has been selected as one of two winners for the Western and Central New York Chapter. He will represent the area in a regional competition of other winners from the Northeast. A national winner will be announced at the HDI Conference in Orlando, Fla., in April.
“Wayne Williams’ demeanor and style have endeared him to the community he supports. He always goes the extra step with each customer to ensure all concerns are addressed,” says Dixon. “Wayne balances his advanced technical skills with his ability to empathize with customers to put those he supports at ease. As the annual support volume continues to increase here at the Help Desk, it is always nice to have a person like Wayne who is able to balance that load, and keep an even keel throughout any situation. Wayne is an integral part of the Help Desk staff and has been vital to our success as a team.”
Williams has worked for HWS for the past two years. He was also named the November 2011, “I Rock Award” recipient by the Administrative Advisory Committee. In an announcement of the I Rock award, he was quoted, “Xerox brought me to Hobart and William Smith as the on-site docucare representative in November 2008, and I was thrilled. I got to know and become close to many of the HWS staff and faculty and really enjoyed working at HWS. When the senior technical support specialist position opened in the IT Help Desk, I immediately applied. It was one of the happiest days in my life when I was given this position. I love this job and this school.”
Prior to Xerox, Williams worked for Unisys, the Bose Corporation and Home Performance, Inc. He began his career in electronic field service, making the move to information technology services in 1999 with Nothnagle Realtors.