Information Technology Department Changes – Hobart and William Smith Colleges \
The HWS Update

Information Technology Department Changes

The Department of Information Technology is planning to implement a series of operational and organizational changes over the next several months to better align the delivery of technology services with the needs of constituents across the Colleges. A number of these improvements will be implemented in advance of the 2005-2006 academic year and the most obvious will be a change of its name to better reflect the department's focus on services and solutions. The new name will be Information Technology Services, or IT Services. Among other changes, a central point of contact will be established for the department and the IT Services Web site will be redesigned and become an integral part of service delivery.

Additional communications will be sent to all faculty, students and staff in advance of changes being deployed, likely over the summer. This is a process of continuous improvement, and IT Services will seek feedback on an on-going basis in an effort to improve satisfaction with delivery of services.

You’ll be seeing and hearing more about the evolved organization in the months ahead. Enjoy your summer!