The company used by the Colleges for the support portal on the Colleges' Web site, Cyracle, recently announced the use of their “24/7 Campus Support Portal” by various colleges and universities, including Hobart and William Smith. In the announcement (and on their customer testimonials Web page) they quoted Stan Skrabut, Colleges webmaster. Skrabut said, “Cyracle has been a great solution for Hobart and William Smith Colleges. I think the keys to our students embracing the support portal have been Cyracle’s ease-of-use, our placement of the support portal within one click of any Web page, and the dedication of our staff in making sure a broad range of information was populated into the portal prior to launch. That combination has been a winner for Hobart and William Smith Colleges.”
The full press release is below.
Colleges, Universities and Schools Provide Online Support with Cyracle
Blackboard Partnership Allows Institutions to Integrate Cyracle Support Software With Blackboard Learning System
February 20, 2003 – Cyracle Technologies, Inc., an innovator of online support software, today announced that more than 25 colleges, universities and schools have adopted its 24/7 Campus Support Portal™ to support students, faculty and staff online. 24/7 Campus Support Portal provides a Web self-service portal and tools to streamline help desk operations. Cyracle 24/7 Campus Support Portal can be integrated with the popular Blackboard Learning SystemTM.
Educational institutions using Cyracle for online campus support include University of Miami, Hobart and William Smith Colleges, East Carolina University, Roanoke County Schools, and Nanyang Technological University (Singapore). These institutions enjoy convenience, 24-hour support operations, and easy support request management by using 24/7 Campus Support Portal.
“We chose 24/7 Campus Support Portal because it was easy to set up and use,” said Bill Vilberg, support administrator at the University of Miami. “Instead of spending a lot of money and time installing a complex help desk system, it took us just two weeks and a fraction of the cost to customize and deploy Cyracle as our online support center.”
Cyracle is a partner of Blackboard Inc., provider of e-Education software to more than 2,000 colleges, universities and schools worldwide. Through the partnership, Blackboard uses Cyracle to support its education clients, who in turn are able to integrate 24/7 Campus Support Portal within the Blackboard software to allow students, faculty, and staff easy access to the support portal. The partnership, formed last year, has been a great success for the education community. 24/7 Campus Support Portal will be on display at the Blackboard Users Conference in Baltimore, Maryland, February 25-27, 2003.
“Cyracle has been a great solution for Hobart and William Smith” said Stan Skrabut, Webmaster for Hobart and William Smith Colleges. “I think the keys to our students embracing the support portal have been Cyracle’s ease-of-use, our placement of the support portal within one click of any Web page, and the dedication of our staff in making sure a broad range of information was populated into the portal prior to launch. That combination has been a winner for Hobart and William Smith.”
24/7 Campus Support Portal is available in three versions on an annual subscription to all educational institutions: the Standard version available for small departments, the Professional version available for departments with a more advanced workflow, and the fully-featured Enterprise version available for campus-wide deployment. As a hosted solution, 24/7 Campus Support Portal eliminates the need to install and maintain dedicated hardware and networks for online support. For more information, please visit www.cyracle.com/edu.
About Cyracle Technologies, Inc.
Cyracle is an innovator of online support software, enabling companies to improve their internal and external support while reducing costs. The company’s flagship product, Cyracle Web Service, is an easy-to-use, comprehensive and affordable online support solution for businesses, educational institutions, and government agencies. Cyracle Web Service allows organizations to manage support requests and to publish self-service knowledge bases on the Web, reducing the need for costly and time-consuming telephone support. Organizations use Cyracle Web Service to support their customers, partners, employees, developers and sales teams. Headquartered in Reston, Virginia, Cyracle can be found on the Web at www.cyracle.com.
As an online enterprise service, Cyracle eliminates the need to buy, install or maintain hardware, software or networks and can be implemented in hours at a significantly lower cost than traditional enterprise software, and easily configured to adapt to changing business requirements. More information is available at http://www.cyracle.com.