Bartels’ Survey Posted on Educause – Hobart and William Smith Colleges \
The HWS Update

Bartels’ Survey Posted on Educause

Frank Bartels, director of enterprise systems, did a survey about Internet service providers (http://campus.hws.edu/doit/enterprise/ispsurvey.htm) and Educause has asked Bartels for permission to use it in their online information resources library, http://www.educause.edu/ir/ir-library.html. For the survey, Bartels asked members of the Educause CIO listserv. The responses provided a snapshot of who is providing service to higher education institutions, and the current satisfaction levels for each vendor. He was also interested in seeing if any particular vendor had captured a large portion of the higher-ed market.