Online Student Complaint Process
Hobart and William Smith Colleges attempts to resolve student complaints as described in the HWS Community Standards.
If a complaint cannot be resolved by the Colleges’ internal processes, NY residents and out of state students residing in SARA states (SARA member states) may choose to file a written complaint with the New York State Department of Education Office of Higher Education.
Supervisor of Higher Education Programs
New York State Education Department
89 Washington Ave
Albany, NY 12234
NC–SARA Student Complaints Procedure
Hobart and William Smith Colleges operates under the approval of “NC-SARA”, National Council for State Authorization Reciprocity Agreements. As required by the NC-SARA student complaint process, a student must first attempt to resolve their complaint at the institutional level.
Students whose complaint is not resolved within the institution may choose to file a written complaint with the New York State Department of Education (Office of Higher Education).
Non-SARA Member State Student Complaints Procedure
For residents not located in a SARA member state with complaints not resolved at the institutional level, you may contact the appropriate authority in your state of residence.