HWSOneCard
Getting Started
Card not working, lost or broken Housing and meal plan questions General information, requests, issues
Monday-Friday 8:30 a.m. - 5 p.m.: OneCard Office, 2nd floor, Scandling Center
After hours: Campus Safety Office
Residential Education, ext. 3880
OneCard Office, ext. 4971Use the "GET Mobile" app
Key Uses
- Meal Plans
- Snack Money
Use for on-campus purchases. - Community Cash
Use for off-campus and on-campus purchases. - Door Access
- Library access, online and in person
- Access to athletic facilities
- Access to sporting events
- Student Identification
Eligibility
Students
You are eligible for a OneCard once you are registered for class. New first-year or transfer students obtain their OneCards at Orientation. All others may obtain their OneCards at the Office of Student Activities during regular business hours. Your OneCard is valid while you are a registered student. All registered students must have a OneCard and carry it with them at all times.
Your OneCard is non-transferable: it can ONLY be used by the person named on the card.
Faculty and Staff
You are eligible for a OneCard while you are employed at Hobart and William Smith. You may add money to it, to be used at campus dining locations and off-campus merchants, through the GET Funds web site.
If you need a new OneCard ID card, please go to the Office of Student Activities.
Card Fees
A $20 fee will be charged to replace your OneCard.
A $20 fee will be charged to replace a lost or unreturned temporary ID card.
Managing your Account
Students
Visit GET Funds and log in with your HWS username and password.
Features
- See your current account balances.
- View and print your recent transactions.
- Easily view, print, e-mail or download a PDF of your full transaction history.
- Easily add funds instantly with a credit card. You can safely keep a credit card on file for a fast add-on.
- Report your card lost and/or found.
- Easily send an e-mail to parents, family or friends to add money to your account.
Family and Friends
- Visit GET Funds on your computer or mobile device.
- Use the Parents or Guardians link.
- Enter the student's Campus Wide ID Number (8 digit person number).
- Select the account in which to deposit.
- Select the amount to deposit.
- Fill in the payment information.
- Confirm everything and complete the deposit.
Instructions
Faculty and Staff
Visit GET Funds and log in with your HWS username and password.
Features
- See your current account balances.
- View and print your recent transactions.
- Easily view, print, email or download a PDF of your full transaction history.
- Easily add funds instantly with a credit card. You can safely keep a credit card on file for a fast add-on.
- Report your card lost and/or found.
Instructions
Reporting a Lost Card
If you have lost your OneCard (or you feel it has been stolen), you must report it as soon as possible. You are responsible for all activity on your card until it is deactivated.
If you have lost your OneCard over the weekend, report the loss to Campus Safety. Dining Services staff members can assist you in making food purchases until Monday when you can replace your card.
Deactivating a Lost Card
There are several ways to report a lost card:
- In Person: You may stop by the Office of Student Activities during business hours to report a lost or stolen card and a new card may be issued right away.
- By Phone: You may call the Office of Student Activities during business hours, or Campus Safety after hours. Your card will be deactivated while you are on the phone.
- Online: Use your HWS username and password to log into GET Funds and select "I Lost My Card". This will lock your card so that no one may use it.
Reactivating a Reported Lost Card
Should you find your lost card or have it found and returned to you, if you have not had a new card issued to you, you may reactivate your found card online, at the GET Funds web site. You may also bring it in person to the Office of Student Activities or Campus Safety for reactivation. If you have had a new card issued and you find your old card, destroy the old card and just use the new one.
Snack Money, Community Cash Purchases, and Student Account Charging
Snack money that comes with your meal plan remains snack money and cannot be transferred to be used for off-campus merchants.
Community Cash funds are added by using the GET web site (at right) and can be used on- and off-campus. Snack money can only be used on-campus.
Frequently Asked Questions and Answers
Is Community Cash the same as Snack Money?
No. The Community Cash program is meant to complement your current Meal Plan and Snack Money options.
Why is this a separate program from Snack Money and the Meal Plans?
Community Cash is a new program developed and managed by HWS to give students, faculty, and staff more dining and entertainment options. We are working with the student governments and area businesses to add more off-campus venues in the near future. Community Cash dollars can be used on-campus as well, but are subject to sales tax.
The long-term goal is to include Community Cash along with the meal options.
Can Community Cash be used at On-Campus locations?
Yes. Currently Community Cash can be used at all Sodexo dining locations.
Can I buy alcohol or tobacco using Community Cash?
No. The Community Cash program does not allow the purchase of alcohol or tobacco for users, regardless of age.
Will more merchants be added to the Community Cash program?
Do faculty and staff need the newly branded OneCard in order to use this program?
Technically, no. The new ID card (called the OneCard) is mainly meant to be used at locations where card access has been installed (e.g. residence halls). In order to use the Community Cash off-campus merchant program, as long as you have an ID card, all you have to do is add money to your account.
Where do I go if I want to replace my old ID with a new OneCard?
Faculty and staff who have not received a new OneCard can always go to the OneCard Office, on the second floor of Scandling Center, and request to have a new card printed. If you would like, they will even take a new photo for you.
Can I get delivery from an off-campus merchant?
Currently, Mark's Pizzeria is the only off-campus merchant that offers delivery. When calling in the order, tell them you’d like your food delivered and to pay for the delivery with Community Cash funds. They should then ask for your Campus Wide ID number over the phone to record the payment. When your food is delivered, the delivery person will need to match the picture on the OneCard to the person accepting the food.
When adding money to my OneCard, is there a minimum amount I have to add?
Yes. When someone (the OneCard holder or someone adding money on the holder's behalf, such as a parent) adds money to the OneCard, the minimum amount that can be added is $5. The maximum amount that can be added is $500.
Policies and Responsibility
Where do I go when...?
I need a replacement card/card is damaged/card is lost and it's during office hours
Go to the OneCard Office, 2nd floor Scandling, or call ext. 4971 for assistance.
The OneCard Office is closed during office hours
Go to Student Activities, 2nd floor, Scandling, for assistance.
I need a replacement card/card is damaged/card is lost and it's after office hours
Go to Campus Safety for assistance.
I want to check my account balance
Use the GET Funds site.
I want to add Community Cash
Use the GET Funds site.
I have no meal plan
Contact Residential Education at ext. 3880.
I need to change my meal plan
To change your plan, use the myHousing link.
I need a room key/having room issues
Go to Residential Education, 101 St. Clair Street.
I need a door opened
Go to Campus Safety for assistance.
A door is not working/card reader is damaged
Report the door or card reader to Buildings and Grounds at ext. 3660.
No OneCard account is found for me
Contact the Office of Student Activities, at ext. 3649.
I have other account questions
Contact the OneCard Office by e-mail or at ext. 4971.