Online StudentComplaint Process
If any student participating in distance learning has a concern about the course and/or its instruction, they are asked to first try to resolve instructional concerns with the faculty member teaching the course. If the student concern is not resolved at this level, students are encouraged to meet with the chair of the department or program or the Associate Provost for Curriculum and Assessment who oversees our intersession programs. The APCA may be reached through email at firstname.lastname@example.org.
After all instructional or administrative remedies have been exhausted with the Colleges, the student may submit a SARA Complaint with the Department of Education.
Supervisor of Higher Education Programs
New York State Education Department
89 Washington Ave
Albany, NY 12234
New York State Department of Education (Office of Higher Education)
NC–SARA Student Complaints Procedure
Hobart and William Smith Colleges operates under the approval of “NC-SARA”, National Council for State Authorization Reciprocity Agreements. As required by the NC-SARA student complaint process, a student must first attempt to resolve their complaint at the institutional level.
Students whose complaint is not resolved within the institution may choose to file a written complaint with the New York State Department of Education (Office of Higher Education).
Non-SARA Member State Student Complaints Procedure
For residents not located in a SARA member state with complaints not resolved at the institutional level, you may contact the appropriate authority in your state of residence.